If you don’t pay by direct debit, or your direct debit details do not match the name of the person liable for Council Tax, you will receive a letter which will include a barcode.
If you take the letter to Post Office with the correct ID, you can receive your £150 energy rebate in cash. The letter will tell you what you need to do.
We have received reports that some Post Offices have been running out of cash. However, the Post Office can credit the £150 to debit cards from most banks, except for Nationwide. You can find a detailed list of personal banking services that are available from any Post Office branch.
You must claim your cash within one month of the date on the letter. For example, if the date on your letter is 11 July, you must claim your cash by 10 August or it will expire.
We know the dates that vouchers will expire and we will re-issue vouchers to those people who have not managed to cash their first voucher. However, we can only do this once because we must pay all energy rebates must by 30 September.
If you don't cash your new voucher before it expires in September, we will pay your energy rebate to your Council Tax account to make sure that you don’t lose the money completely.
If you can’t go to a Post Office, we can credit your Council Tax account and, on request, refund the money to you. However, this will create a further delay to your payment.
We will not telephone you to ask for your personal banking details. If you receive any text message or email, you should always make sure that it is genuine before giving any personal information or clicking on any links.