2. Request a case review through the community trigger
If you have reported anti-social behaviour, you can submit a request and ask us to review the case through the community trigger.
We will review your case if you:
- reported three anti-social behaviour incidents to us, to the police or to your housing provider in the last six months
- reported the incident within one month of the incident happening
- request a case review within six months of when the incidents were reported to us, to the police or to your housing provider
To request a case review, you will need:
- your name, address and contact details
- the dates when you reported the incidents to us, to the police or to your housing provider
- who you reported the incidents to
- any incident or reference numbers you were given when you reported the incidents
- information about the incidents you reported
Once we have received your request, we will:
- acknowledge your request within three days of receiving it
- contact you to start our investigation, and decide if your case qualifies for a review
If your case does not qualify for a review, we will contact you to tell you why.
If your case qualifies for a review, we will hold a meeting with the agencies who have been involved with the case. This could be us, the police or your housing provider.
During the meeting, we will review how the agencies dealt with your case and then make recommendations on how to resolve the problem.
We will let you know the outcome of the case review and the recommendations within ten working days of the meeting.
If you disagree with the outcome of the case review, you can appeal to us in writing within 21 days of receiving the outcome.