To report a missed collection, you will need:
- your address, including your postcode
- to make your report by midnight on the day following your collection, for us to make a return visit
You can only report a missed collection within 24 hours of your collection day. If your collection is on a Friday, you can report a missed collection on the following Monday.
We may not be able to return on the same day, but we will collect your missed bin by the end of the following day.
We do not make collections on Monday, so if your collection day is a Friday, our return visit will be on the following Tuesday.