Have Your Say

Chelmsford Civic and Cramphorn Theatres' value the feedback that it receives from its customers, and provides a wide variety of opportunities for you to 'Have your say'.

Leisure & Cultural Services are developing a strategy to ensure all consultation is viewed as part of a structured, planned process, in line with the Council's Communications Strategy and has successfully secured funding for ongoing consultation including:

Informal User Groups

As part of a wider continuous market research programme run by Leisure & Cultural and Parks Services, the Theatres run an annual informal user group and hirers group.

The theatres recently conducted two informal focus groups for theatre patrons and theatre hirers.  The results of these groups will be made available shortly and will be available to download from this page.

Satisfaction Surveys

Chelmsford Borough Council carries out regular surveys of public opinion and satisfaction with its services.  To find out the results for the MORI Chelmsford Residents Surveys, use the link Market Research under 'related pages'.

The results from the 2007 customer satisfaction survey for the Theatres can be viewed by downloading the PDF on the right.

Comments, Compliments and Complaints

Chelmsford Borough Council welcomes feedback from its customers.  Should you wish to make a general enquiry or you have comments, suggestions, or ideas for improvement, please let us know. 

Our aim is to get things right first time but occasionally things can go wrong.  When this happens, we aim to correct matters as soon as possible.

The online Leisure & Cultural Services feedback form is available in the Offsite Links section to the right of this page.