Leisure & Cultural Services has recognised the importance of consultation and has developed a strategy to achieve this. The strategy ensures all consultation is viewed as part of a structured, planned process, in line with the Council's Communications and Consultation Strategies and has successfully secured funding for ongoing consultation. Leisure & Cultural Services includes: - Four sports centres - Riverside Ice & Leisure, Chelmsford Sport & Athletics Centre, South Woodham Ferrers Leisure Centre and Dovedale Sports Centre;
- Sports Development Unit;
- Chelmsford Civic and Cramphorn Theatres;
- Arts Development; and
- Cultural Events
Customer Satisfaction Surveys If you or your family use any activities, courses and events at venues operated by Chelmsford Borough Council's Leisure & Cultural Services, we are looking for your views! The results from our surveys will be treated confidentially and will be used to help us to plan for the future and assist us as we seek to provide excellent quality services which meet your needs and the needs of the local community. Please complete one survey per person. If you are a parent or guardian of a child (or relative of a family member) who has taken part (but you have not done so) please answer the questions on their behalf. The survey can either be completed online or as a paper based copy (print a copy using the pdf version). Surveys currently being run: - South Woodham Ferrers Leisure Centre - until Sunday 17 October 2010
- Sports Development Unit - until Sunday 19 September 2010
Surveys now closed - results are available: - Riverside Ice and Leisure - ran February to April 2010
- Civic & Cramphorn Theatres - ran from May to July 2010
Comments, Compliments and Complaints Chelmsford Borough Council welcomes feedback from its customers. Should you wish to make a general enquiry or you have comments or suggestions about how we provide our services, or ideas as to how they might be developed in the future, please let us know. Our aim is to get things right first time but occasionally things can go wrong. When this happens, we aim to correct matters as soon as possible and we will offer you an apology for failing to meet our planned performance standards. The online Leisure feedback form is available in the Offsite Links section to the right of this page.
Informal User (Focus) Groups The Council's four sports centres and sports development unit run an extensive programme of user group sessions. These are aimed at providing our customers and hirers with the opportunity to help us improve the day to day operation of the services and facilities that we offer. The sessions cover a number of topics including pricing, programming, quality of service, access and marketing. For the latest dates & times of the sports user groups, please see the relevant page under related articles. Contact details (telephone numbers and email addresses) are also listed for those interested in participating. Information on key issues raised and proposed actions as a result of these are available as downloads.
Older People Physical Activity Participation Survey 2008 During 2008 Chelmsford Borough Council asked local people's views to help them in improving the sports provision for older people. With nearly 45,000 people over the age of 55 years in the Borough, older people make up 28% of the Borough's total population. The consultation exercise aimed to assess the current and future physical activity needs for Chelmsford. This contributed to a complete review of all activities designed for older people that the Council delivers through its four sports centres. This survey is now closed. Please see relevant page under related articles for a summary of the results. As a result of the findings, the Council now has an Adults & Older Persons Activity Co-ordinator in post who is currently involved in setting up some new and exciting activities at the Council's four sports centres and in community venues across the Borough.
Sport & Recreation Strategy 2006 - 2010 The consultation on both the Arts Strategy (Don't sit on your arts) & Sports Strategies 2006-2010 ran concurrently for one month from 9 May in 2006. The consultation exercise provided stakeholders (general public, partner organisations, local clubs and schools) with the opportunity to indicate what the Council should focus on over the next few years in terms of sport & recreation and arts provision. Thank you to all who commented. Please see related articles for links to the final version and consultation results. For information on the latest large-scale sports surveys and the Sport & Recreation Strategy, please use the link to the 'Have your Say.. on Sports' page.
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